Training und Support
Professional customer support
When it comes to customer support, we also strive for seamlessly connected and persuasive communication.

Training

  • We offer individual training sessions for the different user groups (end users, developers and administrators), either directly on site with the customer, at our branch office in Dortmund or online
  • Participants receive accompanying training materials in the form of guidelines or reference cards
  • Our training sessions are held interactively and with specific customer requirements to establish a strong practical foundation

Support

  • Support assistance via a web-based ticket system
  • Support assistance via phone: +49 (0) 231 226158 20
  • Support assistance via e-mail: support@prodexa.com
  • Support assistance in the customer portal: Send service requests, report malfunctions and track the status of your request
  • No case-specific costs are incurred for our customers
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prodexa Cloud for the industry “Automotive & Vehicles” – download now for free (German version).

Experience the benefits live

Find out more about prodexa Cloud for your industry in a non-binding and individual product tour.

GRATIS DOWNLOAD
prodexa Cloud im aktuellen Report (2022) von TGOA: Erfahren Sie im aktuellen Report von “The Group of Analysts”, wie prodexa Cloud im Branchenvergleich abschneidet.
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prodexa Cloud im Report von “The Group of Analysts” – jetzt kostenlos runterladen.

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prodexa Cloud “PIM with marketplace features” – download now for free (German version).

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prodexa Cloud – “PIM for technical wholesale” – download now for free (German version).

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prodexa Cloud for the industry “Tools & DIY” – download now for free (German version).

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prodexa Cloud for the industry “Mechanical Engineering & Technology” – download now for free (German version).

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prodexa Cloud for the industry “Construction Materials, Sanitary & HVAC” – download now for free (German version).

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prodexa Cloud for the industry “Commerce & B2B” – download now for free (German version).

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prodexa Cloud for the industry “Electronics & Cables” – download now for free (German version).