Training und Support

Professional customer support

When it comes to customer support, we also strive for seamlessly connected and persuasive communication.

Training

We offer individual training sessions for the different user groups (end users, developers and administrators), either directly on site with the customer, at our branch office in Dortmund or online
Participants receive accompanying training materials in the form of guidelines or reference cards
Our training sessions are held interactively and with specific customer requirements to establish a strong practical foundation

Support

Support assistance via a web-based ticket system
Support assistance via phone: +49 (0) 231 226158 20
Support assistance via e-mail: support@prodexa.com
Support assistance in the customer portal: Send service requests, report malfunctions and track the status of your request
No case-specific costs are incurred for our customers