Training und Support
Professional customer support
When it comes to customer support, we also strive for seamlessly connected and persuasive communication.

Training

  • We offer individual training sessions for the different user groups (end users, developers and administrators), either directly on site with the customer, at our branch office in Dortmund or online
  • Participants receive accompanying training materials in the form of guidelines or reference cards
  • Our training sessions are held interactively and with specific customer requirements to establish a strong practical foundation

Support

  • Support assistance via a web-based ticket system
  • Support assistance via phone: +49 (0) 231 226158 20
  • Support assistance via e-mail: support@prodexa.com
  • Support assistance in the customer portal: Send service requests, report malfunctions and track the status of your request
  • No case-specific costs are incurred for our customers
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Contact

  • Rheinische Straße 171
    44147 Dortmund
  • +49 (0) 231 226158 00
  • info@prodexa.com

You can reach us

  • Monday - Friday
  • 9:00 a.m. - 5:00 p.m.

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