Training und Support
Professional customer support
When it comes to customer support, we also strive for seamlessly connected and persuasive communication.

Training

  • We offer individual training sessions for the different user groups (end users, developers and administrators), either directly on site with the customer, at our branch office in Dortmund or online
  • Participants receive accompanying training materials in the form of guidelines or reference cards
  • Our training sessions are held interactively and with specific customer requirements to establish a strong practical foundation

Support

  • Support assistance via a web-based ticket system
  • Support assistance via phone: +49 (0) 231 226158 20
  • Support assistance via e-mail: support@prodexa.com
  • Support assistance in the customer portal: Send service requests, report malfunctions and track the status of your request
  • No case-specific costs are incurred for our customers